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Customers can select their preferred model, choose the nearest authorized dealership, and complete the booking by making payment through the secure EC payment system. After successful booking, the selected dealership will check stock and confirm the booking.

Delivery timelines depend on model availability, booking queue, and dealership or authorized Convenience Point. Once the booking is confirmed, the dealership will provide an estimated delivery schedule and guide the customer through registration and handover procedures.

All payments must be completed through the official IKM EC platform to ensure transparency, confirmed booking, and proper allocation of the motorcycle. Direct payment to an authorized Kawasaki dealership may be permitted in specific cases; however, direct payment is not allowed if the customer chooses delivery through a designated authorized Convenience Point. Secure online payment through the EC platform is therefore recommended for a smooth and compliant purchase process.

Kawasaki India provides a standard 3-year or 36,000 km warranty on road-legal motorcycles. Extended warranty options are available under the Kawasaki K-Care program.

Servicing must be done at authorized Kawasaki service centers using genuine parts. Kawasaki also offers prepaid maintenance packages to reduce long-term service costs.